Weekday Visit (excluding holidays)

PAYMENT OPTIONS:

Credit Card-to-Hold (Your Best Option!):
If you are unsure of your exact numbers, or you are having trouble meeting the two-week deadline, you may take advantage of our "Credit Card-to-Hold" option. After providing our office with credit card information, wristbands will be mailed. The card will not be charged, and you will be able to return unused bands to the Reservations Office on the day of your trip. Once returning them you may complete a check for the exact amount due, ask us to charge the card on file, or send a check after your trip (NO CASH ACCEPTED IN THE OFFICE). It is best to overestimate the number of wristbands you think you will need, as extra bands can be returned without penalty. Once your ticket order has been processed, you cannot order additional bands. Any student or chaperone without a wristband will not be permitted to enter through the Group Gate, and will have to pay the higher regular rate at the admission gate. (Prices are subject to change.)

Check: If paying by check, your check MUST BE RECEIVED by the due date (2 weeks before your trip date). If the check is received after the due date, the wristbands will have to be express mailed to you (see Late Payment Policy below). Cash refunds will not be issued for absent students or chaperones. However, you may keep any unused wristbands for admission until Labor Day.  Once you have paid by check, your wristbands are yours to keep.  (We are no longer able to exchange wristbands for tickets or Zoo Bucks!)

PARKING: 
Parking is FREE for cars and buses.

LATE PAYMENT POLICY:
If your check or Credit Card-to-Hold information is received after the due date, you can choose to pick up your wristbands in person at the Reservations Office by appointment at least 2 business days before the trip date. If you cannot visit the office in person, you will have to pay a fee of $30 to have the wristbands sent via Federal Express. Wristbands cannot be picked up on the day of your trip!

CANCELLATION POLICY:
 
If your school or facility has to cancel for any reason, your educational program can be rescheduled based upon availability and self-guided groups can reschedule for any day with notice. If you have already received your wristbands and need to cancel, you MUST return your wristbands or you will be charged.